Shipping policy

 

Shipping Policy

Last updated: 06.14.2024

1. Introduction

At IKON LASH PRO, we strive to deliver your purchases in the fastest and most efficient way possible. This Shipping Policy outlines the shipping methods, costs, and delivery times for orders placed through our website.

2. Shipping Providers

We use DAO for all our shipping needs to ensure reliable and timely delivery of your orders.

3. Shipping Rates and Delivery Times

Domestic Shipping (Within Denmark)

  • DAO:

    • Express Shipping: 1-3 business days
    • Shipping Cost: [Specify cost or state if it’s based on weight/destination]

4. Processing Time

  • Order Processing: Orders are processed within 1 business day after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Business Days: Our business days are Monday through Friday, excluding holidays.

5. Shipping Confirmation & Order Tracking

  • Tracking Number: Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your shipment through the respective courier's website.

6. Shipping Restrictions

  • Certain products may be subject to additional shipping restrictions due to local regulations.

7. Shipping Delays

  • Delays: While we strive to ensure timely delivery, there may be occasional delays due to circumstances beyond our control (e.g., customs delays, weather conditions). We appreciate your understanding and patience in such situations.
  • Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us at info@viatjonus.com so we can assist you with a claim.

8. Customs, Duties, and Taxes

  • International Orders: For international shipments, customers are responsible for any customs and import taxes that may apply. IKON LASH PRO is not responsible for delays due to customs.

9. Contact Information

If you have any questions or concerns about your shipping, please contact us at: